Tuesday, December 24, 2013

Alleged Nokia Android phone Normandy leaked again

There have been a lot of rumours regarding the alleged Nokia Android smartphone. Some even say that Nokia has dumped the project and is now looking at wearable technology, however another image of this Android smartphone appeared today thanks to prolific leaker evleaks.Nokia Normandy
This image shows that if ever launched, Nokia Normandy (codename) will be available in multiple colour options like Green, White, Yellow, Blue, Red, and Black.
No other details are available at this point and also, there is no clarity on whether if we will ever see the real Nokia Android smartphone but there is still some hope.
To remind you, Nokia Normandy Android phone is rumoured to be an entry-level smartphone and come with dual-SIM support.

Friday, December 20, 2013

Top 5: Reasons Why Nokia Won't Go Android

5 Comfort Zone

Nokia has been doing their own thing for too long now and clearly, the Finnish phone-maker is in a comfort zone. It might be a little more than difficult to completely uproot and do a brand new thing. Also, by the looks of it, they aren't the number one anymore but the predicament isn't really lamentable. Plus just look at the number of Android phones out there! Talking of which...


nokia

4 Stiff Competition


It's a rat race. The Android market is one confused hawker's zone by the looks of it. Entering the fray now, where there's constant scuffle and a fight for dominance, might only hamper Nokia's reputation, not add to it. There's just an overdoes of Android out there and in a way, we're glad Nokia is doing something different. Which brings us to the next point...


Smartphones

3 Uniqueness


What we really do like is that despite being down (and almost out) Nokia still fought and retained their identity. The cool yet cute Asha series phones are standing proof. The success of the cute, heart-melting devices not just in India but even abroad has definitely set Nokia apart. The fact that these phones are budget phones doesn't really hurt...


Nokia Asha phonesNokia Asha 501

2 Lumia Success


Nokia has tasted their second round of success with Lumia devices. The Lumia series phones offer everything that Android platform does not: quirkiness, experimental, something different, a new platform, etc. While the older generation might still be wary of experimenting, the younger population have really taken to these cute but functional phones. Also, the camera combined with MS Office features have made the phones a success.


Nokia Lumia 1020Nokia Lumia 1020


1 Microsoft


After the announcement that Nokia will now be a part of Microsoft, it's clearly not possible for Nokia to move to the Android platform even if they want to. They're stuck with Windows for now. And for good, we think!


Nokia Lumia 1520Nokia Lumia 1520




Google Nexus 5 review for dummies: 5 reasons why I bought the Android flagship

SUMMARYI had heard good things about the Google Nexus 5 and finally decided to go ahead and buy it.
Google Nexus 5 is priced at Rs 28,999 for 16GB and Rs 32,999 for 32GB devices.
used a BlackBerry Curve 9360 for nearly two years, but as the sheen of BBM and easy access to work email slowly wore off, I realised it was not much of a 'smart' phone. It wasn't reliable either – It froze too often, the charge never lasted long enough ... and one day it just died. It'll probably come back to life, but as my secondary phone.
I had heard good things about the Google Nexus 5 and finally decided to go ahead and buy it. Here is what made me pick up this phone as my first Android.
PRICE: High-end models of BlackBerry, iPhone and Nokia Lumia would have set me back by nearly Rs 40,000 (or more). A Google product (manufactured by LG) in the Rs 30,000-35,000 price range – a phone that has the best of specs, class and style – was a good deal.
Google Nexus 5
ANDROID: I had never used an Android phone or a touch phone, for that matter – I took the QWERTY keypad for granted, convincing myself it would be around forever. So I was both wary and excited about trying out a device that a techie friend described as “pure, unadulterated” Android. The KitKat operating system is remarkably easy to use – It's also intuitive and efficient. Syncing my contacts, bookmarks and email ids proved surprisingly hassle-free, even for a cynical technophobe like me who was expecting at least one annoying error message any second. I also managed to install and set up BBM (the one thing I really liked about BB) within a minute or so. And now I know why Google decided to call its flagship phone 'Nexus'. Because everything is seamlessly connected. Collusion. Hand-in-glove. You get the drift.
Google Nexus 5
SPEED: For a 32-GB phone, the Google Nexus 5 is incredibly light. And nimble. It starts up/reboots in seven seconds or less. In fact, everything is done quickly and I don't have to keep checking whether the task/function has been completed. It has to do with the 'powerhouse'

Nokia India to Launch Lumia 1320, 525 in Jan 2014

PANAJI: Prior to its impending acquisition by Microsoft, Finnish handset giant Nokia has announced the launch dates of two new Lumia smartphones -- 1320 and 525 -- to strengthen its position in the Indian smartphone market. 

Nokia Lumia 1320 | Image courtesy: NokiaNokia Lumia 1320


"2013 has been a good year for Lumia in India. We have launched nine Lumia devices this year and with these two new devices, we are confident that more people will switch to Lumia," Vipul Mehrotra, Middle East and Africa director (smart devices), Nokia India, told reporters here. 

The devices to be made available are to be launched in India in the same quarter in which software giant Microsoft is expected to complete the acquisition of Nokia. 

Microsoft has acquired Nokia's handset business for over $7 billion and the transaction is expected to close in first quarter of 2014. In 2011, both the companies had partnered to use Microsoft's operating system for Nokia's range of smartphones, Lumia. 

The Lumia 1320 is Nokia's second phablet with 6-inch screen with 720p display. Designed on the lines of Lumia 1520, the new device is priced at $339. It also features a 1.7Ghz dual core processor, 1GB RAM, 5MP camera and 3400mAh battery. 

The Lumia 525, which is globally priced at $199, features a 4-inch touchscreen, Snapdragon's 1Ghz dual core processor and 1GB RAM.



Nokia India to Launch Lumia 1320, 525 in Jan 2014

PANAJI: Prior to its impending acquisition by Microsoft, Finnish handset giant Nokia has announced the launch dates of two new Lumia smartphones -- 1320 and 525 -- to strengthen its position in the Indian smartphone market. 

Nokia Lumia 1320 | Image courtesy: NokiaNokia Lumia 1320


"2013 has been a good year for Lumia in India. We have launched nine Lumia devices this year and with these two new devices, we are confident that more people will switch to Lumia," Vipul Mehrotra, Middle East and Africa director (smart devices), Nokia India, told reporters here. 

The devices to be made available are to be launched in India in the same quarter in which software giant Microsoft is expected to complete the acquisition of Nokia. 

Microsoft has acquired Nokia's handset business for over $7 billion and the transaction is expected to close in first quarter of 2014. In 2011, both the companies had partnered to use Microsoft's operating system for Nokia's range of smartphones, Lumia. 

The Lumia 1320 is Nokia's second phablet with 6-inch screen with 720p display. Designed on the lines of Lumia 1520, the new device is priced at $339. It also features a 1.7Ghz dual core processor, 1GB RAM, 5MP camera and 3400mAh battery. 

The Lumia 525, which is globally priced at $199, features a 4-inch touchscreen, Snapdragon's 1Ghz dual core processor and 1GB RAM.



Monday, December 2, 2013

iPhone 5s vs Nexus 5: The best iOS vs the best Android

The battle between iOS (iPhone and iPad) and Android users is a bitter one and if there are two devices that symbolise supremacy for each side, it is the iPhone for the iOS and the Nexus series of phones for the Android. So you can imagine the levels to which the debate has risen (or descended, depending on how you look at it) when the latest flagships on both platforms - the iPhone 5s and the Nexus 5 were released in the Indian market within weeks of each other.

And seldom have there been such contrary devices. One costs in excess of Rs 50,000, while the other has surprised many by staying in the sub-Rs 30,000 category. One exudes class, the other prides itself on being a performer. Both claim to be the flagships of their respective platforms. But which actually works better? We decided to pit the Nexus 5 against the iPhone 5s and find out which flagship sailed better, notwithstanding the massive price gap between the two devices, which we are keeping aside for the most part.

Beauty and the Beast: Who’s got the look?
In terms of appearance, the iPhone 5s literally larrups the Nexus 5. Apple’s phones have always been strong on design and the 5s continues the tradition, even while sticking to the design of the iPhone 5. The iPhone 5s is like its predecessor a mix of metal and glass and is just 7.6 mm thick and weighs a mere 112 grammes.  The Nexus 5 is not an eyesore, but  unlike the nexus 4, which came with a classy (if scratch-prone) glass back, seems more run of the mill with its plastic back. It is definitely on the thin side at 8.5mm and is not heavy at 130 grammes. It does not look bad at all, but unlike the iPhone 5s, there is little chance of its turning heads when you plonk it on the table. Both devices, incidentally, are very solidly built.
The winner: iPhone 5s by a mile.

Between the covers: The hardware question
Beauty, however prized, is skin-deep, and this is true of handsets as well as humans. Fortunately, both the Nexus 5 and the iPhone 5s come packed with some very good hardware. While the Nexus 5 comes with a full HD 4.95 inch display with a 2.26 GhZ Qualcomm Snapdragon 800 quad core processor, the iPhone 5s comes with an A7 chip with 64-bit processing architecture and a 4.0-inch retina display that is nowhere near HD territory, and yet looks brilliant. Both phones come packed with connectivity options and sensors - the Nexus 5 edges out the iPhone 5s by having NFC, the iPhone 5s however compensates by actually having a chip that handles motion-based activities and a fingerprint scanner for security. When it comes to the camera, however, the iPhone 5s pulls away - its 8.0-megapixel shooter is far superior to the one on the Nexus 5, which comes in the good rather than the great category. Neither device has expandable memory.
The winner: We would call this a tie. Both devices come with very powerful hardware - geeks will love the quad core muscle and full HD display of the Nexus 5 while more mainstream users will love the camera of the 5s and the smooth operation powered by the 64-bit chip.

Soft touch: The interface 
Be it the iPhone or the iPad, Apple’s iOS devices have always come with a reputation of being intuitive and easy to use, with just one home button below the display, and very few menus. The iPhone 5s continues this trend, even though with iOS 7, the OS has got a bit more complicated than in the past. We in particular love the way in which the fingerprint scanner has been implemented, ensuring security with minimum fuss. There are no themes to worry about and all apps are a scroll or button press away. Multi-tasking too has improved significantly. The Nexus 5 on the other hand, remains a device better suited for geeks. Yes, it runs Android Kit-Kat, which is a huge improvement over the previous version and comes with icons that are very easy on the eye, and offers far more flexibility in terms of customisation and appearance - you can change themes, fiddle with icons, have live wallpapers that change according to the time of the day, and so on - but is a bit more complicated to handle than iOS. However, if you have small hands, you will love the compact frame of the iPhone 5s more than the longer Nexus 5, which is not always easy to operate with one hand.
Winner: Another tie in our book. The iPhone 5s is indeed easier to handle, but the Nexus 5  provides far more flexibility to those willing to invest time in it. 

Pursuit of Appiness: Who wins? 
The best interface and the greatest hardware in the world is of little use if not backed up with a good app treasury, as the likes of Microsoft and BlackBerry are discovering. This is because apps allow you to do more with a device -be it editing MS Office documents, editing video or just identifying a song playing in a cafe. While iOS and Android might seem to be running each other close in this regard when it comes to the sheer quantity of apps in their app stores, we think the iPhone 5s has a clear edge in this regard when it comes to quality and security. There are simply too many bookmarks disguised as apps and extremely risque apps floating around in Google Play (the Android app market). iPhone 5s users will also have the advantage of having more apps that try to make the most of the phone’s hardware as compared to those using the Nexus 5, who might feel that they are driving a Ferrari on a village road!
Winner: The iPhone 5s.

Get in the ring: A matter of performance
Which brings us to the matter of performance, which in our book is how the two devices work across different tasks. When it comes to stuff like browsing, social networks and gaming, the two devices are almost on an even keel, delivering excellent performance. However, when multimedia comes into the picture, the iPhone 5s pulls away, courtesy its better audio quality and camera. When it comes to battery life too, the 5s is markedly superior to the Nexus 5, which honestly struggles in this department - you will get through a day on a single charge easily on an iPhone 5s but with a Nexus 5, you will be hard pressed to get through a day without at least one recharge.
Winner: The iPhone 5s

Bottom line blues: When on a tight budget...
We finally bring price into the equation. And the Nexus 5 totally takes out the iPhone 5s in this regard. As the previous parameters show, the iPhone 5s delivers a good dollop for the dollar it charges, but at Rs 53,500, it is definitely one of the most expensive handsets in the country. In contrast, the Nexus 5 is available for Rs 28,999, which is a staggering proposition, when you consider that it more than matches most Android flagships in most departments (multimedia are battery life are Achilles Heels, we concede). It is not as if the iPhone 5s is not a great performer - I would go out on a limb and call it the best smartphone I have ever used - it is just that if one’s budget is on the tighter side (blame the recession and inflation!), the Nexus 5 is perhaps the best high-performing smartphone one can get today in terms of sheer value for money.
Winner: The Nexus 5. Easily.

In conclusion: Who’s the smartphone champ?

All of which brings us to the conclusion of this battle of smartphone flagships - which of the two phones actually is the better one. Put price aside, and the 5s seems a comfortable winner, scoring heavily over the Nexus 5 in terms of apps, ease of use and multimedia. But why on earth would one keep price aside, especially in a market that is as budget-conscious as India? And that is where the Nexus will score heavily - it is a very very good proposition for anyone looking for a phone that performs on par with some of the best devices in the world and still costs less than Rs 30, 000. Yes, we would have liked a better camera and much better battery life on the Nexus 5, but it matches all its Android counterparts on other parameters (gaming, browsing, mail, social networks, navigation, et al) and comes with the added advantage of getting updates to the OS on time - a facility most Android devices do not have. The geek crowd will also scream that Android is more flexible and open than iOS, but we think that that is a bit of a double-edged sword as it lets a lot of sub-standard apps into the Android market - iOS still remains more secure and reliable, if restrictive, in terms of app quality. Still, if you are the type that likes to keep changing the look and feel of your device or cannot do without the latest Android edition on your phone, the Nexus 5 is as good as it gets.

In the end, it is, as with so many things in life, all about the money, if one has no strong loyalties. If you are in the market for a high quality smartphone and money is not an issue, go buy the iPhone 5s. If you cannot go beyond Rs 30,000, grab the Nexus 5. You are unlikely to be disappointed in either case.

Sunday, December 1, 2013

Top 5 High End Smartphones On Sale In India

013 was a year of disruption in the Indian smartphone market. With Android based smartphones dominating the sales, other iconic launches also made their impact for some or the other reasons. Here is the summary of top 5 smartphones on sale in India-
1)      iPhone 5S- Launched in September, the phone boasts of a touch Id and finger print recognition feature built into the new home button. The distinctive feature is 64-bit A7 processor and iOS 7. The killer combination of the two provides the device with amazing processing power. There has been disappointment on camera front for those who expected an upgrade. Hence, it will continue to have the same 8 megapixel rear and 1.2 megapixel front camera. Despite its slightly better design and laser-cut sapphire cover, the device looks too similar to its predecessor, iPhone 5. If you leave comparison aside, a superb device. Price? Starts at Rs 53,500.
iPhone 5S

2)      Nexus 5- The smartphone can arguable be the best Android based smartphone in terms of processing capabilities. Qualcomm Snapdragon 800 processor, 2GB RAM, 4.95-inch FullHD screen and an 8MP primary camera with optical image stabilization work fantastic on newly launched Android KitKat aka Android 4.4 operating system. It features every possible connectivity feature and the value for money that it brings to the table is unmatched. Its pricing starts at Rs 28,999.
google_nexus_5

3)      Samsung Galaxy S4- 5 inch capacitive multi-touch screen, 1.6GHz  octa-core processor, 2GB RAM, 16 GB internal memory and microSD card slot for further expansion up to 64 GB, 13 MP rear camera with 2 MP front snapper, Wi-Fi, Bluetooth, infrared, GPS, Micro USB and the list will go on. The never ending list of premium hardware specifications and features is the reason why this is one the hottest selling device in India. It is on sale for around Rs 34,000 these days.
Samsung Galaxy S4
4)      Xperia Z1- The 5 inch display with brilliant 441 ppi density is the most outstanding feature of the phone. Its 20.7 megapixels rear camera with LED flash and 2 megapixels front camera are equal show stoppers. The Quad core, 2.2 GHz, Krait 400 processor runs the smartphone on Qualcomm Snapdragon 800 MSM8974. Connectivity bases are covered pretty well too. The smartphone is the right mix of performance and imaging. And guess what, its water and dust proof. You can get this for about Rs 36,000.
sony xperia z1 in India
5)      HTC One- Although  the smartphone matches the other four mentioned in the list in terms of price, it gives no competition to them in terms of features and specifications. 4.7 inch capacitive multi-touch display, Android 4.2 Jelly Bean Operating System with HTC Sense, 4MP Ultra Pixel camera along with 2MP front camera, 1.7 GHz Quad core Krait processor and 2GB Ram, 32GB internal memory with expansion capacity up to 32GB via microSD card slot make the device. The smartphone is a relief from bigger screens and is quite a capable unit. It can be all yours for about Rs 37,000-39,000.
HTC-One-Max2
Our Take: All of them are pretty capable smartphones and won’t disappoint you as they do everything you want them to with ease. It’s a matter of personal choice among them but what I am sure about is that you won’t really go wrong with your choice, no matter which one you buy. Personal favourite? Nexus 5.

Detailed Analysis on Customer Care IVR of Airtel

The very first step that any Operator can take care of their customers is by providing a good Customer Care IVR as that is the first point of contact with the operator for any clarifications,Information,issues or requests.The primary objective of an IVR is to provide detailed information while navigating across various legs, some complex customer requirements needs agent assistance and some customer requirements also needs agent to take up a request for the backend support team in the form of a Service request and get back to the customer with a resolution within a specified time.
This IVR system is not fixed as it will be updated on timely basis depending on new services/requirements and the customers were also asked to follow the new IVR instructions carefully to fully utilize the facility. In this busy world only a few actually finds time or patience to fully follow the entire flow of IVR and utilize it to its maximum potential if the IVR is really worthy.So,what in general anyone will do is to find out a navigation leg so that it lands to the customer care executive directly.It is the responsibility of the Operators to let users become aware of their IVR navigation flows and the facilities they can avail using this system.An sms for the same can also be provided to users on timely basis.
The main objective of this series of articles pipelined is to bring awareness among people on how operators are designing their IVR Flow to comfort users and few more parameters like
1.How effective and informative is the IVR of that particular operator?
2.Can a customer easily flow through the entire Navigation legs?
3.Is the IVR defective ? – Some times even if we hear a particular option to chose from we can’t be able to navigate through it.This is a defect from operator end and that needs to be fixed from IT.How effectively operators are maintaining their IVR standards.Our analysis and users feedback can also be used to a set new benchmark standards to operators IVR systems.
Airtel IVR 1

Airtel IVR 2

The main highlight of Airtel IVR system is that every navigation leg is provided with an option to connect with 121 executive directly by pressing 9 which is really a good feature to comfort it’s users from searching for a hidden option to seek agent assistance.
Since this is our first IVR info-graphic we can’t come to any conclusion if this is the best or worst.We can have a good comparison of IVR flows once i come up with IVR of other operators as well alphabetically.
*I have tried my best to come up with a detailed flowchart on how in general an Airtel prepaid customer care IVR looks like.This may differ from circle to circle and with different profile customers.My main intention is to bring an overview on how an Airtel customer can generally flow through the IVR, get information and directly speak to 121 executive if required.
PS:It took me nearly 32 hours to come up with this analysis and flowchart and hope it helps.